Privacy Notice
Effective Date: April 17, 2025
Welcome to Reserbed, your smart marketplace for travel, hotels, and experiences. At Reserbed, we value and respect your privacy. That’s why we’ve developed this Privacy Notice to explain how we collect, use, share, and protect your personal information.
1. Data Controller
Muner Riviera Maya SA de CV
Av. Nichupté 19 – 102, SM19, Benito Juárez,
Cancún, Quintana Roo, C.P. 77505
Email: privacy@reserbed.com
Phone: +52 55 9337 7575
2. Personal Data Collected
We collect the following personal information when you make a booking or interact with our platform:
- Full name
- Email address
- Phone number
- Date of birth
- Payment information (if applicable)
- Reservation and travel preferences (dates, number of people, destinations, etc.)
In some cases, we may also request information related to travel companions or third parties associated with your booking.
3. Purpose of Data Processing
We use your personal data to:
- Process and manage your reservations, bookings, or purchases made on Reserbed.
- Send confirmations, updates, and notifications via email or SMS.
- Customize your experience and improve our services.
- Contact you in case of changes, updates, or issues with your booking.
- Provide support and respond to your inquiries.
- Comply with applicable legal obligations.
4. Legal Basis
The processing of your personal data is based on your consent, which is granted when you use our platform. In some cases, we may also process your data to comply with legal obligations or for legitimate business interests.
5. Data Recipients
Your information is shared only with relevant service providers (such as hotels, tour operators, or local partners) to ensure the proper fulfillment of your booking or experience.
6. International Data Transfers
In some cases, our partners or providers may be located outside your country. Your data may be transferred internationally, always in compliance with applicable data protection laws and under appropriate safeguards.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes stated in this notice, and in accordance with applicable regulations.
8. Security Measures
We implement suitable technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration.
9. Cookies and Similar Technologies
We use cookies and similar technologies to enhance your browsing and booking experience. You can manage your cookie preferences via your browser settings.
10. Changes to This Privacy Notice
We may update this Privacy Notice periodically. Any significant changes will be communicated via email or by notice on our website.
11. Contact for Inquiries and Exercising Rights
If you have questions or wish to exercise your data protection rights (access, rectification, cancellation, or objection), please contact:
privacy@reserbed.com
12. Use of Location
To enhance your experience, we may use your geographic location to recommend nearby services or destinations. This data is collected anonymously and used solely for personalization. You may disable location access via your device or browser settings; however, doing so may limit some location-based features.
13. User Rights
In accordance with applicable law, you may have the right to:
- Access your personal data.
- Request the rectification or deletion of your data.
- Object to or restrict the processing of your data.
- Request portability of your data to another provider.
To exercise any of these rights, please contact us at: privacy@reserbed.com
14. Third-Party Services
We may use trusted third-party platforms to process your information (e.g., payment processors like Stripe, communication platforms, CRM, or analytics tools). These services operate under strict confidentiality and data security agreements.
15. Minors
Our services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected such information, we will take appropriate steps to delete it.
16. Data Breach Notification
In the event of a data breach that may compromise your personal information, we will notify affected users and relevant authorities as required by applicable law.
By using our platform, you agree to the terms outlined in this Privacy Notice.
Thank you for choosing Reserbed to discover unforgettable travel experiences.